Punchspire Support
Punchspire is the employee app for workforce scheduling and team communication. This page explains how to get help, and how to reach the Punchspire team directly.
Getting started
- Signing in. Punchspire accounts are created by your employer. Sign in with the work email your organization provided.
- Password reset. Use password reset and enter your work email. The reset link works once and expires for your security.
- New employee. If you have an employee record but no login yet, use claim account.
- Account disabled or pending. Your employer's administrator can restore access.
Schedules
- View upcoming shifts, times, roles and units from the Schedule tab.
- Shift changes and cancellations appear in your schedule and in Notifications.
- Questions about a specific shift, assignment or your hours are answered by your facility scheduler or administrator, who manages your schedule.
Messages and notifications
- Messages between you and your team appear under Messages.
- Unread items appear on Home and as counts on the navigation tabs.
- Not receiving iPhone notifications? Check that notifications are allowed for Punchspire in the iOS Settings app, that Focus or silent mode is not suppressing them, and that notifications are enabled in Punchspire under Profile. If they still do not arrive, contact us at support@punchspire.com.
Requests
- Submit time off and availability from the Requests tab.
- Request status updates appear in Requests and in Notifications.
- Approval decisions are made by your facility, not by Punchspire.
Account and privacy
Contact support
For help with the Punchspire app, account access, privacy questions, feedback or feature requests, email support@punchspire.com.
It helps to include the email you sign in with, your facility name, and what you were doing when the problem happened. Please do not include passwords in your message.
For questions about your schedule, hours, assignments or employment, contact your facility administrator or scheduler, who manages that information.